Returns & Exchanges Policy
1. Please contact us for the returning receiver’s address
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
2.1 An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center)
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay
-the ordered item is out of stock.
2.2 We accept return(s) if:
-you receive a product different from your order
-you receive a defective product.
* Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
* For the returning process, please contact our service center first. +852-9724-9661